Return & Refund Policy

Your Satisfaction Matters

At FindUP, we strive to provide premium-quality products that meet your expectations. If you are not completely satisfied with your purchase, we're here to help.

Eligible Returns

You may request a return if:

• The item is damaged upon delivery.
• You received the wrong product.
• The product has a manufacturing defect.
• The item is unused, unopened, and in its original packaging.

Return Window

Returns must be requested within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used or damaged by the customer.
• Items without original packaging.
• Clearance, sale, or promotional items unless they arrive damaged or incorrect.
• Hygiene-sensitive baby products that have been opened or used.

Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued using the original payment method or via bank transfer, depending on the payment option used.
• Shipping charges are non-refundable unless the error was caused by TravelNest.

Exchange Policy

We gladly replace products that are:

• Defective
• Damaged during shipping
• Incorrectly delivered